During your first cleaning, our team will perform a thorough service tailored to meet your specific requirements. We’ll discuss any areas needing special attention and walk through the rooms to ensure clarity on expectations. Our cleaners focus on high-traffic areas and common spaces, leaving your home refreshed and spotless. For first-time deep cleaning requests, additional time may be needed to address accumulated dirt and dust. After the cleaning, our team will walk through the space with you to ensure satisfaction. This initial service sets the foundation for a smooth, ongoing cleaning routine with CleanWave.

No, you don’t need to be home, but the choice is entirely up to you! Many clients prefer to provide our team with access instructions so they can return to a freshly cleaned home without interruption. If you plan to be away, you can securely leave a key or entry code, which our team will handle with the utmost care. However, if you’d prefer to be home, that’s absolutely fine, as it provides an opportunity to ask questions or discuss any specific requests. Our team respects your privacy and works efficiently to minimize any disruption. Whether you stay or go, we aim to make your experience as convenient and comfortable as possible.

CleanWave uses only high-quality, eco-friendly cleaning products that are safe for your home, family, and pets. We bring all the necessary supplies and equipment, including vacuums, mops, and microfiber cloths, so you don’t need to provide anything. Our green cleaning products effectively tackle dirt and bacteria while being gentle on surfaces. If you have any specific cleaning preferences or products you’d like us to use, just let us know! We aim to provide a customized service that meets both health and environmental standards. With CleanWave, you can rest assured your space will be both clean and safe.

Absolutely! We understand that every home and client has unique needs, so our services are fully customizable. You can specify which areas require extra attention, add or remove certain tasks, and choose a cleaning frequency that works best for you. Our team is happy to accommodate special requests, whether it’s an additional focus on kitchens, bathrooms, or other high-use areas. Just let us know any preferences when booking, and we’ll adjust our service to suit your needs. At CleanWave, our goal is to provide a cleaning experience that aligns perfectly with your lifestyle.

Your satisfaction is our top priority, and we stand by the quality of our work. If you’re not completely happy with any aspect of the cleaning, please reach out within 24 hours, and we’ll make it right. We offer a satisfaction guarantee, which means we’ll re-clean any area that didn’t meet your expectations at no additional charge. Our team values feedback, as it helps us continually improve our services. Customer satisfaction is at the core of what we do, and we’re committed to ensuring every client is delighted with the results. With CleanWave, you can expect reliability, quality, and a commitment to excellence.